Whether you are migrating themes, rotating API keys, or troubleshooting, you can disconnect and reconnect cleanly without losing data already synced to Brevo.
Quick check You need Owner or Admin access. Disconnecting stops real-time sync immediately, but contacts and history already in Brevo stay intact. Active Brevo automations keep running on the data already present.
What Happens When You Disconnect
| You disconnect | Real-time sync | Existing Brevo data | Running automations |
|---|---|---|---|
| Shopify | Stops | Kept | Keep running on existing data; no new triggers |
| Brevo | Stops (nowhere to send data) | Kept in Brevo | Keep running inside Brevo |
Disconnecting never deletes contacts, orders, or segments. It only stops new data from flowing.
When to Disconnect vs. Pause
- Pause sync if you only need a short break (for example, a maintenance window). Sync resumes from where it stopped.
- Disconnect if you are changing the Brevo account, removing the integration, or doing a deep reinstall.
To pause: Tajo > Settings > Connections > [connection] > Pause sync.
Disconnect Brevo
- Go to Settings > Connections > Brevo.
- Click Disconnect.
- Confirm. Tajo stops sending data to Brevo and removes the stored API key.
Your Brevo account, lists, and contacts are untouched. Only the link is removed.
Disconnect Shopify
You can disconnect from either side:
From Tajo
- Go to Settings > Connections > Shopify.
- Select the store and click Disconnect store.
From Shopify Admin
- Open Shopify Admin > Settings > Apps and sales channels.
- Find Tajo and click Uninstall.
Tip Uninstalling the app from Shopify also revokes its permissions. If you plan to reconnect later, prefer disconnecting from inside Tajo so reconnecting is faster.
Reconnect Brevo
- Go to Settings > Connections > Brevo.
- Click Connect Brevo and enter a valid API key. See Brevo API key setup.
- Tajo verifies the key and resumes sync.
- Trigger a manual sync so any data created while disconnected is pushed.
Reconnect Shopify
- In Tajo > Settings > Connections > Shopify, click Reconnect (or Add store if it was fully uninstalled).
- Approve the Shopify permissions again. After an app update or reinstall, permissions and webhooks must be re-granted or order events will not arrive.
- Run a manual sync to backfill anything missed during the gap.
Verify After Reconnecting
- Check Tajo > Sync Status. The last successful sync should update to “Just now”.
- Place a test order with a fresh email address.
- Confirm the contact and order appear in Brevo within about a minute.
If data still does not flow, work through Shopify data not syncing.
Filling the Gap
Any orders or signups that happened while disconnected are not lost. A manual sync after reconnecting backfills records that the Shopify API can still return. Very old gaps may require an extended historical import; contact support with the date range if needed.
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Get Help
- Live Chat: available in the Tajo dashboard (bottom right)
- Email Support: [email protected]
- Documentation: docs.tajo.io