MCP 与代理架构

+--------------------------------------------------+
|        自然语言接口                               |
|   "通过 3 步邮件 + SMS 序列重新赢回               |
|    90 天内未下单的客户"                           |
+--------------------------------------------------+
          |
          v
+--------------------------------------------------+
|             AI 代理 (编排层)                      |
|   营销活动编排器 | 客户智能                       |
|   赢回代理 | 购物车恢复代理                       |
|   ─── 代理根据目标组合 Skills ───                 |
+--------------------------------------------------+
          |
          v
+--------------------------------------------------+
|              Skills (MCP 工具)                    |
|   brevo/send-email | brevo/create-contact         |
|   brevo/track-event | brevo/send-whatsapp         |
|   ─── 原子性、确定性、API 支持 ───               |
+--------------------------------------------------+
          |
          v
+--------------------------------------------------+
|              Brevo API (参与层)                   |
|   邮件 | 短信 | WhatsApp | CRM | 自动化          |
+--------------------------------------------------+

name: send-campaign-email
version: 1.0.0
mcp_tool: brevo/send-email
description: Send a transactional or campaign email via Brevo

triggers:
  - event: agent_request
  - event: cart_abandoned

actions:
  - brevo/send-email

brevoEndpoints:
  - POST /v3/smtp/email

permissions:
  - email:send

---
name: win-back-agent
description: Re-engage churned customers with personalized multi-channel sequences
temperature: 0.3
max_tokens: 4096
tools:
  - brevo/list-contacts
  - brevo/create-segment
  - brevo/send-email
  - brevo/send-sms
  - brevo/track-event
---

You are a customer win-back specialist. Given a churn threshold
and customer segment, design and execute a re-engagement sequence.

## Your Capabilities
1. Query customer data and identify churned segments
2. Create targeted segments based on purchase history
3. Design multi-step email + SMS sequences
4. Track engagement events and adjust strategy
5. Report on recovery rates and revenue impact