MCP والبنية الوكيلية

+--------------------------------------------------+
|        واجهة اللغة الطبيعية                       |
|   "استعِد العملاء الذين لم يطلبوا منذ 90 يوماً  |
|    بتسلسل من 3 خطوات: بريد + SMS"               |
+--------------------------------------------------+
          |
          v
+--------------------------------------------------+
|          وكلاء الذكاء الاصطناعي (التنسيق)        |
|   منسق الحملات | استخبارات العملاء               |
|   وكيل الاستعادة | وكيل سلة التسوق              |
|   ─── يؤلف الوكلاء المهارات بناءً على الأهداف ─── |
+--------------------------------------------------+
          |
          v
+--------------------------------------------------+
|              المهارات (أدوات MCP)                 |
|   brevo/send-email | brevo/create-contact         |
|   brevo/track-event | brevo/send-whatsapp         |
|   ─── ذرية، حتمية، مدعومة بواجهة برمجية ───     |
+--------------------------------------------------+
          |
          v
+--------------------------------------------------+
|              Brevo API (التفاعل)                  |
|   بريد | SMS | WhatsApp | CRM | أتمتة           |
+--------------------------------------------------+

name: send-campaign-email
version: 1.0.0
mcp_tool: brevo/send-email
description: Send a transactional or campaign email via Brevo

triggers:
  - event: agent_request
  - event: cart_abandoned

actions:
  - brevo/send-email

brevoEndpoints:
  - POST /v3/smtp/email

permissions:
  - email:send

---
name: win-back-agent
description: Re-engage churned customers with personalized multi-channel sequences
temperature: 0.3
max_tokens: 4096
tools:
  - brevo/list-contacts
  - brevo/create-segment
  - brevo/send-email
  - brevo/send-sms
  - brevo/track-event
---

You are a customer win-back specialist. Given a churn threshold
and customer segment, design and execute a re-engagement sequence.

## Your Capabilities
1. Query customer data and identify churned segments
2. Create targeted segments based on purchase history
3. Design multi-step email + SMS sequences
4. Track engagement events and adjust strategy
5. Report on recovery rates and revenue impact