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Integración Salesforce Commerce Cloud + Brevo

Salesforce Commerce Cloud + Brevo

Conecta los datos del storefront de Salesforce Commerce Cloud (SFCC) a la plataforma de engagement de Brevo a través de MCP. Sincroniza clientes, sigue eventos del ciclo de vida de pedidos, retargetea por comportamiento de navegación y ejecuta campañas multicanal de nivel empresarial.

Configuración

Step 1: Configure Salesforce Connected App

In Salesforce Setup, create a Connected App with OAuth enabled
Grant scopes: api, refresh_token, offline_access
Note your Consumer Key and Consumer Secret

Step 2: Connect Both MCP Servers

{
  "mcpServers": {
    "brevo": {
      "command": "npx",
      "args": [
        "mcp-remote",
        "https://mcp.brevo.com/v1/brevo/mcp",
        "--header",
        "Authorization: Bearer ${BREVO_MCP_TOKEN}"
      ],
      "env": {
        "BREVO_MCP_TOKEN": "your-brevo-mcp-token"
      }
    },
    "salesforce": {
      "command": "npx",
      "args": ["-y", "@anthropic/salesforce-mcp"],
      "env": {
        "SALESFORCE_INSTANCE_URL": "https://your-instance.salesforce.com",
        "SALESFORCE_CLIENT_ID": "your-consumer-key",
        "SALESFORCE_CLIENT_SECRET": "your-consumer-secret"
      }
    }
  }
}

Caso de Uso: Customer Sync Agent

---
name: sfcc-customer-sync
description: Sync Salesforce Commerce Cloud customers to Brevo with order history
version: 1.0.0
temperature: 0.1
tools:
  - salesforce
  - brevo_contacts
  - brevo_attributes
  - brevo_lists
triggers:
  - schedule: "0 */4 * * *"
  - event: customer_created
  - event: order_completed
---

# SFCC Customer Sync Agent

Synchronize customer data from Salesforce Commerce Cloud to Brevo contacts.

## Strategy

1. Query SFCC for customer profiles updated since last sync via SOQL
2. For each customer, query related order data
3. Create or update Brevo contact with profile + commerce attributes
4. Segment into Brevo lists based on purchase behavior

## Field Mapping

| SFCC Field | Brevo Attribute |
|-----------|-----------------|
| Email | EMAIL |
| FirstName | FIRSTNAME |
| LastName | LASTNAME |
| Phone | SMS |
| MailingCountry | COUNTRY |
| Account.Name | COMPANY |
| Total Orders (computed) | ORDER_COUNT |
| Total Revenue (computed) | TOTAL_SPENT |
| Last Order Date | LAST_ORDER |

## Rules
- ONLY sync contacts with valid email and marketing consent
- NEVER overwrite Brevo data if SFCC field is null
- Track events: sfcc_sync_success, sfcc_sync_error