Budovanie prvého agenta

Marketér: "Nastaviť obnovu košíka pre košíky nad $50"
    ↓
Agent číta svoju špecifikáciu (nástroje, obmedzenia)
    ↓
Agent uvažuje: "Potrebujem vytvoriť segment, navrhnúť sekvenciu, nastaviť sledovanie"
    ↓
Agent volá: brevo/create-segment → brevo/send-email → brevo/send-sms → brevo/track-event
    ↓
Výsledok: 3-kroková sekvencia obnovy aktívna, sledovacie udalosti tečú

---
name: cart-recovery-agent
description: Recover abandoned carts with personalized multi-channel sequences
version: 1.0.0
temperature: 0.2
max_tokens: 4096
tools:
  - brevo/list-contacts
  - brevo/get-contact
  - brevo/create-segment
  - brevo/send-email
  - brevo/send-sms
  - brevo/track-event
  - brevo/get-email-templates
  - brevo/get-email-stats
triggers:
  - event: cart_abandoned
    conditions:
      - cart_value: "> 50"
      - time_since_activity: "> 30m"
  - schedule: "0 */4 * * *"
permissions:
  - contacts:read
  - email:send
  - sms:send
  - events:write
---

# Cart Recovery Agent

You are an e-commerce cart recovery specialist working with Brevo's
engagement platform. Your goal is to recover abandoned carts through
personalized, well-timed multi-channel outreach.

## Strategy

When a cart is abandoned:

1. **Wait 1 hour**, then send a reminder email with cart contents
2. **Wait 24 hours**, if no open → send SMS with urgency message
3. **Wait 48 hours**, if still no recovery → send final email with
   incentive (discount code if cart value > $100)

## Decision Framework

- Cart value < $50: Skip (not worth recovery cost)
- Cart value $50-$100: Email only (2 touches)
- Cart value $100-$250: Email + SMS (3 touches)
- Cart value > $250: Email + SMS + personal outreach flag

## Rules

- NEVER send more than 3 messages per abandoned cart
- NEVER contact customers who opted out of marketing
- ALWAYS check if cart was recovered before sending next step
- ALWAYS personalize with customer first name and cart items
- ALWAYS track recovery events for attribution
- Respect quiet hours: no SMS between 9pm-9am customer local time

## Email Templates

Use these Brevo template IDs:
- Reminder (step 1): template_id 101
- Urgency (step 2): template_id 102
- Incentive (step 3): template_id 103

## Metrics to Track

- `cart_recovery_email_sent`, recovery email dispatched
- `cart_recovery_sms_sent`, recovery SMS dispatched
- `cart_recovered`, customer completed purchase
- `cart_recovery_failed`, sequence completed without recovery

tools:
  # Čítanie dát zákazníka a stavu košíka
  - brevo/list-contacts      # Nájsť zákazníkov s opustenými košíkmi
  - brevo/get-contact         # Získať detaily jednotlivého zákazníka

  # Vytvorenie cielených segmentov
  - brevo/create-segment      # Segmentovanie podľa hodnoty košíka, času, správania

  # Odosielanie správ obnovy
  - brevo/send-email          # Transakčné emaily obnovy
  - brevo/send-sms            # SMS upozornenia pre košíky s vysokou hodnotou

  # Sledovanie výsledkov
  - brevo/track-event         # Zaznamenávanie pokusov o obnovu a výsledkov
  - brevo/get-email-stats     # Kontrola, či boli emaily otvorené
  - brevo/get-email-templates # Overenie existencie šablón

import { TajoAgent } from "@tajo/agent-sdk";
import { BrevoMCPServer } from "@tajo/brevo-mcp-server";

const brevo = new BrevoMCPServer({
  apiKey: process.env.BREVO_API_KEY,
});

const agent = new TajoAgent({
  specPath: "./cart-recovery-agent.md",
  mcpServers: [brevo],
  model: "claude-sonnet-4-6",
});

// Spustiť agenta
const result = await agent.run(
  "Recover abandoned carts over $50 from the last 4 hours"
);

console.log(result.summary);
// → "Processed 23 abandoned carts. Sent 23 reminder emails,
//    8 SMS messages. 3 carts already recovered during execution."

# Vo frontmatter špecifikácie agenta
triggers:
  - schedule: "0 */4 * * *"  # Každé 4 hodiny
    timezone: "America/New_York"

triggers:
  - event: cart_abandoned
    conditions:
      - cart_value: "> 50"
      - time_since_activity: "> 30m"
    debounce: 5m

triggers:
  - webhook: /agents/cart-recovery/trigger
    method: POST
    authentication: api_key

-- Miera obnovy podľa úrovne hodnoty košíka
SELECT
  CASE
    WHEN cart_value < 100 THEN '$50-$100'
    WHEN cart_value < 250 THEN '$100-$250'
    ELSE '$250+'
  END as tier,
  COUNT(*) as carts_targeted,
  SUM(CASE WHEN recovered THEN 1 ELSE 0 END) as recovered,
  ROUND(SUM(CASE WHEN recovered THEN 1 ELSE 0 END)::numeric
    / COUNT(*) * 100, 1) as recovery_rate_pct,
  SUM(CASE WHEN recovered THEN cart_value ELSE 0 END) as revenue_recovered
FROM cart_recovery_events
WHERE created_at > NOW() - INTERVAL '30 days'
GROUP BY tier
ORDER BY tier;

Marketér: "Skontrolovať opustené košíky z dnešného dňa a spustiť obnovu"

Agent: Kontrolujem opustené košíky za posledných 24 hodín...

[Volá brevo/list-contacts s filtrom CART_ABANDONED_AT > today]

Nájdených 47 opustených košíkov:
- 12 košíkov pod $50 (preskočiť podľa zásady)
- 23 košíkov $50-$100 (úroveň len email)
- 8 košíkov $100-$250 (úroveň email + SMS)
- 4 košíky nad $250 (email + SMS + označiť pre osobný kontakt)

Spúšťam sekvencie obnovy...

[Volá brevo/send-email × 35 so template_id 101]
[Volá brevo/track-event × 35 s udalosťou "cart_recovery_email_sent"]

Krok 1 dokončený:
- 35 pripomienok emailov odoslaných
- 12 SMS v rade na sledovanie po 24 hodinách (košíky s vysokou hodnotou)
- 4 košíky označené pre osobný kontakt

Ďalšia kontrola naplánovaná za 4 hodiny.
Sledovacie udalosti obnovy: cart_recovery_email_sent (35),
  cart_recovery_sms_queued (12), cart_recovery_escalated (4)