Building Agents
In short: you hire an agent in the app under Team. You give it a role and instructions, then pick its tools and skills from a fixed list. Whatever you pick, a send it schedules waits for your approval.
Most work does not need a new agent. Every workspace starts with 15 built-in agents. The nine that sync work runs through cover building a sync, running it, building lists, drafting, reviewing and reporting: see Tajo agents. Hire your own when you want the same job done the same way every time, with instructions you wrote.
Hire an agent
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Open Team, then New.
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Name it and give it a role. The role is a short slug, such as
welcome_series. The 15 built-in roles are reserved, and a workspace holds one agent per role. -
Write its instructions. Say what it is for, what it should check before acting, and when it should stop and ask you.
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Pick its tools. The list is fixed:
Tool What it does Request human approval Pauses and asks you before a risky step Compute segment Builds a contact list from a description Draft template Writes an email or SMS template body in your brand voice Schedule dispatch Queues an email, SMS or WhatsApp send. Always waits for your approval -
Pick its skills. Skills are written guidance, such as email craft, email compliance or deliverability. They change how the agent works, not what it can do.
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Set a monthly budget, if you want a cap.
Run it on a schedule
Ask on the home screen with a schedule in the request, for example “Every Monday, draft a welcome email for contacts who opted in last week and ask me before sending.” The request becomes a routine. Schedule words map to fixed UTC times, listed in Tajo 101.
Routines started by an event, such as a new order, are not built yet.
What a new agent cannot do
- Send without you. Scheduling a send always pauses for your approval, and the approval covers only the exact send you saw.
- Reach contacts who did not opt in. A marketing send needs an opt-in on its channel.
- Use tools outside the list. There is no agent file format and no way to hand an agent arbitrary API tools.
- Build or publish a sync. That is the Brevo Integration Architect’s job, and publishing waits for your approval.
Access
Tajo workspaces are not open for self-serve sign-up yet. Sign up for early access.