Qu'est-ce que Automatisation marketing? The Guide complet for E-commerce
Marketing automatisation uses software to automate repetitive marketing tasks like email campagnes, segmentation client, and nurturing de leads. Learn how to implement automatisation marketing for your e-commerce business.
Marketing automatisation has transformed how entreprises communicate with clients. Instead of manually sending every email, updating customer segments, or tracking campaign performance, automatisation software handles these tasks systematically and à grande échelle.
For e-commerce entreprises, automatisation marketing is not just a convenience—it is a competitive necessity. Stores using automatisation generate 30-50% duir email revenus from automated flows while freeing teams to focus on stratégie plutôt que execution.
Ce guide complet couvre tout ce que vous devez savoir about automatisation marketing: what it is, how cela fonctionne, key benefits, essential fonctionnalités, implementation stratégies, and how to choose the right platform pour votre entreprise.
Qu’est-ce que Automatisation marketing?
Marketing automatisation is the use of software to automate repetitive marketing tasks and workflows. Cela permet entreprises to deliver personalized messages to clients au right time, based sur leir behavior, preferences, and stage dans le parcours client—without manual intervention.
At its core, automatisation marketing works on a simple principle: if this happens, then do that.
Par exemple:
- If a customer abandons their cart, then send a reminder email after one hour
- If a subscriber has not purchased in 60 days, then trigger a win-back campaign
- If a customer makes their first purchase, then enroll them in a post-achat welcome series
This trigger-based approach ensures clients receive relevant communications exactly when ils sont most likely to engage, without requiring someone to manually send each message.
Automatisation marketing vs. Email Marketing
While often used interchangeably, automatisation marketing and email marketing are distinct concepts:
| Aspect | Email Marketing | Automatisation marketing |
|---|---|---|
| Scope | Email channel only | Multi-channel (email, SMS, WhatsApp, push) |
| Triggers | Manual scheduling | Behavior-based triggers |
| Personnalisation | Segment-level | Individual-level |
| Workflows | Single messages | Multi-step sequences |
| Data usage | Basic demographics | Behavioral + transactional data |
| Scalability | Limited by team capacity | Unlimited automatisation |
Email marketing is a component of automatisation marketing. Marketing automatisation encompasses email but extends to other channels, uses more sophisticated triggers, and enables complex multi-step workflows.
Automatisation marketing vs. CRM
Customer Relationship Management (CRM) systems and automatisation marketing plateformes serve complementary purposes:
CRM systems focus on:
- Sales pipeline management
- Contact and account management
- Deal tracking
- Sales team coordination
- Customer service records
Marketing automatisation focuses on:
- Automated campaign execution
- Lead nurturing and scoring
- Behavioral tracking and triggers
- Multi-channel message delivery
- Campaign performance analyses
Modern entreprises often integrate both, using CRM for sales management and automatisation marketing for customer communications. Some plateformes combine both capabilities.
How Automatisation marketing Works
Marketing automatisation plateformes operate through four interconnected components:
1. Data Collection and Intégration
The foundation of effective automatisation is customer data. Plateformes collect and unify data from multiple sources:
- E-commerce plateformes (Shopify, WooCommerce, BigCommerce)
- Website behavior (page views, product browsing, time on site)
- Email engagement (opens, clicks, replies)
- Purchase history (orders, products, frequency, value)
- Customer profiles (demographics, preferences, segments)
- Third-party intégrations (programmes de fidélité, review plateformes, support systems)
This data creates unified customer profiles that power personalized automatisation.
2. Segmentation and Targeting
With customer data centralized, automatisation plateformes enable sophisticated segmentation:
Demographic segments:
- Location, language, timezone
- Age, gender (when available)
- Company size (B2B)
Behavioral segments:
- Purchase frequency and recency
- Average order value
- Product category preferences
- Email engagement level
- Website activity patterns
Lifecycle segments:
- New abonnés (never purchased)
- First-time buyers
- Repeat clients
- VIP/high-value clients
- At-risk (declining engagement)
- Lapsed (no recent activity)
Segments can be static (manually defined) or dynamic (automatically updated based on real-time behavior).
3. Workflow Automatisation
Workflows are the automated sequences that deliver messages based on triggers and conditions:
Common workflow triggers:
- Email signup
- First purchase
- Repeat purchase
- Cart abandonment
- Browse abandonment
- Time-based (birthday, anniversary)
- Segment entry/exit
- Custom events
Workflow components:
- Wait steps: Delay before next action (hours, days)
- Conditions: If/then logic based on customer data
- Actions: Send email, SMS, or other channel
- Splits: A/B testing different paths
- Goals: Exit conditions when objectives are met
4. Multi-Channel Delivery
Modern automatisation marketing extends beyond email to reach clients sur leir preferred channels:
- Email: Rich content, newsletters, promotional campagnes
- SMS: Urgent notifications, time-sensitive offers
- WhatsApp: Conversational marketing, order updates
- Push notifications: App and web alerts
- Direct mail: Physical postcards and catalogs (via intégrations)
The le plus efficace automatisation stratégies coordinate messages across channels for unified customer experiences.
Benefits of Automatisation marketing
1. Increased Revenus
Automated campagnes consistently outperform manual campagnes:
- 320% more revenus par email from automated vs. manual campagnes
- 50% higher taux de conversion from personalized product recommendations
- 5-15% cart recovery rate from panier abandonné sequences
- 21% of email revenus from just a handful of automated workflows
For e-commerce stores, this revenus impact is substantial. A store generating $1M annually might add $150,000-$300,000 simply by implementing core automatisation workflows.
2. Time Savings
Automatisation eliminates repetitive manual tasks:
| Task | Manual Time | With Automatisation |
|---|---|---|
| Welcome emails | 15 min/subscriber | Zero (automated) |
| Cart recovery | Impossible à grande échelle | Automatic |
| Birthday campagnes | Hours of list management | Automatic |
| Segmentation | Hours weekly | Real-time updates |
| Campaign scheduling | Per campaign | Once per workflow |
Teams typically save 10-20 hours weekly on tasks automatisation handles automatically.
3. Improved Customer Experience
Automatisation enables personnalisation à grande échelle that would be impossible manually:
- Right message: Content relevant to each customer’s interests
- Right time: Delivered when clients are most receptive
- Right channel: Reached on preferred communication plateformes
- Consistent journey: Every customer receives optimized sequences
Clients perceive automated personnalisation as attentive service, not robotic communication—when done well.
4. Better Data and Insights
Automatisation plateformes track everything, providing insights that improve marketing decisions:
- Which workflows generate le plus revenus
- Where clients drop off in sequences
- What lignes d’objet and content perform best
- Which customer segments are most valuable
- How channels compare in effectiveness
This data enables continuous optimization plutôt que guesswork.
5. Scalability
Manual marketing hits capacity limits as entreprises grow. Automatisation scales infinitely:
- 100 clients or 1 million clients—same automated workflows
- No additional headcount needed for core customer communications
- Consistent quality indépendamment de volume
- 24/7 operation without staff intervention
This scalability makes automatisation marketing essential for growing e-commerce entreprises.
Essential Automatisation marketing Fonctionnalités
When evaluating automatisation marketing plateformes, these fonctionnalités matter most pour le e-commerce:
Email Marketing Capabilities
- Visual créateur d’emails: Glisser-déposer design without coding
- Template library: Pre-designed emails for common use cases
- Dynamic content: Content blocks that change based on customer data
- Personnalisation: Merge tags for names, products, recommendations
- A/B testing: Subject lines, content, send times
- Délivrabilité tools: Authentication, reputation monitoring
Automatisation Workflow Builder
- Visual workflow editor: See and edit sequences graphically
- Multiple triggers: Support for various starting events
- Conditional logic: If/then branching based on customer behavior
- Wait and delay steps: Time-based progression
- Goal completion: Exit workflows when objectives are achieved
- Workflow analyses: Performance métriques for each step
Segmentation and Personnalisation
- Behavioral segmentation: Basé sur actions and engagement
- Purchase-based segments: Order history, value, frequency
- Dynamic segments: Real-time updates as clients qualify
- Predictive segments: AI-powered predictions (churn risk, likelihood to buy)
- Custom attributes: Store any customer data for segmentation
E-commerce Intégration
- Platform connectors: Native Shopify, WooCommerce, BigCommerce intégration
- Product catalog sync: Products available for recommendations and emails
- Order data sync: Complete purchase history in customer profiles
- Cart tracking: Abandoned cart detection and recovery
- Browse tracking: Product and category viewing behavior
- Revenus attribution: Track sales back to specific campagnes
Multi-Channel Capabilities
- SMS marketing: Promotional and transactional text messages
- WhatsApp Business: Rich messaging with media and buttons
- Push notifications: Browser and app notifications
- Unified workflows: Coordinate messages across channels
Analyses and Reporting
- Campaign métriques: Opens, clicks, conversions, revenus
- Workflow performance: Step-by-step analyses
- Revenus attribution: Direct and influenced revenus tracking
- Customer analyses: Lifetime value, purchase patterns
- Comparative reports: A/B test results, channel comparison
Key Automatisation marketing Use Cases
Welcome Series
Purpose: Convert new abonnés into first-time buyers
Typical flow:
- Immediate: Welcome email with discount code
- Day 2: Brand story and values
- Day 4: Social proof and reviews
- Day 6: Product recommendations
- Day 8: Discount reminder (expires soon)
Expected results: 5-15% subscriber-to-customer taux de conversion
Panier abandonné Recovery
Purpose: Recover lost sales from paniers abandonnés
Typical flow:
- 1 hour: Reminder with cart contents
- 24 hours: Social proof for carted products
- 48 hours: Incentive offer (optional)
- 72 hours: Final urgency message
Expected results: 5-15% cart recovery rate
Post-achat Nurturing
Purpose: Build fidélité and drive repeat purchases
Typical flow:
- Immediate: Order confirmation
- Shipped: Tracking information
- Delivered + 3 days: How-to guide
- Delivered + 7 days: Review request
- Delivered + 14 days: Cross-sell recommendations
Expected results: 20-30% increase in repeat purchase rate
Win-Back Campagnes
Purpose: Reactivate lapsed clients
Typical flow:
- 60 days inactive: “We miss you” message
- 75 days: What’s new since their last visit
- 90 days: Win-back discount offer
- 105 days: Final message before suppression
Expected results: 5-10% reactivation rate
Browse Abandonment
Purpose: Convert interested browsers into buyers
Typical flow:
- 2 hours: “Still interested in [product]?”
- 24 hours: Similar product recommendations
- 72 hours: Category highlights
Expected results: 1-3% browse-to-purchase conversion
VIP and Fidélité Recognition
Purpose: Reward and retain best clients
Triggers: Spending thresholds, fidélité tier upgrades, anniversaries
Content: Exclusive offers, early access, special recognition
Expected results: 15-25% higher rétention among recognized VIPs
Replenishment Reminders
Purpose: Drive repeat purchases for consumable products
Trigger: Calculated based on typical product consumption cycle
Content: “Time to restock” with easy reorder
Expected results: 15-25% reorder rate
Automatisation marketing Tools and Plateformes
The automatisation marketing landscape includes options for every business size and need:
All-in-One Marketing Plateformes
These plateformes combine email, automatisation, CRM, and often additional channels:
Brevo (formerly Sendinblue)
- Email, SMS, and WhatsApp marketing
- Visual automatisation builder
- Unlimited contacts on all plans
- Per-email pricing model
- Strong délivrabilité
- Best for: Growing e-commerce entreprises
Klaviyo
- E-commerce focused fonctionnalités
- Deep Shopify intégration
- Predictive analyses
- Strong segmentation
- Premium pricing
- Best for: Established Shopify stores
ActiveCampaign
- Powerful automatisation builder
- Built-in CRM
- Machine learning fonctionnalités
- Complex workflow support
- Best for: B2B and service entreprises
HubSpot
- Marketing, sales, and service hub
- Comprehensive CRM
- Content management
- Enterprise fonctionnalités
- Best for: Mid-market B2B entreprises
E-commerce Specific Plateformes
Omnisend
- Pre-built e-commerce workflows
- SMS and push notifications
- Product picker for emails
- E-commerce focused fonctionnalités
Drip
- Visual workflow builder
- E-commerce intégrations
- Revenus attribution
- Customer journey focus
Email-First Plateformes with Automatisation
Mailchimp
- User-friendly interface
- Customer journey builder
- Website builder included
- Contact-based pricing
MailerLite
- Clean, simple interface
- Affordable pricing
- Good for beginners
- Growing automatisation fonctionnalités
Choosing the Right Platform
Consider these factors when selecting a automatisation marketing platform:
| Factor | Questions to Ask |
|---|---|
| E-commerce intégration | Does it connect deeply with your store platform? |
| Channel coverage | Email only, or SMS/WhatsApp too? |
| Pricing model | Per contact or par email? Comment it scale? |
| Ease of use | Pouvez-vousr team build campagnes without developers? |
| Automatisation power | Does it support your workflow complexity needs? |
| Délivrabilité | Qu’est-ce que their réputation d’expéditeur and inbox placement? |
| Support | What help is available lorsque vous need it? |
Implementing Automatisation marketing
Phase 1: Foundation (Week 1-2)
Connect your data sources
- Integrate your e-commerce platform
- Set up website tracking
- Import existing customer lists
- Configure customer data syncing
Set up essential segments
- Never purchased (abonnés)
- One-time buyers
- Repeat clients
- VIP/high-value
- At-risk (declining engagement)
- Lapsed (no recent activity)
Configure basic settings
- Sending domain authentication (SPF, DKIM, DMARC)
- Unsubscribe preferences
- Conformité settings (GDPR, CAN-SPAM)
Phase 2: Core Workflows (Week 3-4)
Start avec le highest-impact automatisations:
1. Welcome series
- 3-5 séquence email
- Include discount for first purchase
- Build brand connection
2. Abandoned cart
- 3-4 séquence email
- First email within 1 hour
- Optional discount in later emails
3. Post-purchase
- Order confirmation
- Shipping notification
- Review request
- Cross-sell recommendations
Phase 3: Expansion (Month 2-3)
Add secondary workflows:
- Browse abandonment
- Win-back campaign
- Birthday/anniversary
- Replenishment reminders
- VIP recognition
Phase 4: Optimization (Ongoing)
Continuously improve performance:
- A/B test lignes d’objet and content
- Adjust timing based on data
- Refine segments based on behavior
- Add personnalisation based on learning
- Expand to additional channels (SMS, WhatsApp)
Automatisation marketing Meilleures pratiques
1. Start Simple, Then Expand
Do not try to build every workflow immédiatement. Master the essentials first:
- Welcome series
- Abandoned cart
- Post-purchase
These three workflows alone can generate significant revenus. Add complexity only after basics are performing well.
2. Focus on Quality Over Quantity
More emails is not better. Focus on:
- Relevance: Does this message matter to this customer now?
- Value: Does it provide genuine benefit?
- Timing: Is this the right moment to reach out?
A well-timed, relevant email beats a dozen generic messages.
3. Personalize Beyond Name Insertion
True personnalisation goes deeper than “Hi {first_name}”:
- Product recommendations based on purchase history
- Content based on browsing behavior
- Offers based on customer value segment
- Timing based on engagement patterns
4. Respect Customer Preferences
Give clients control over their experience:
- Clear unsubscribe options
- Preference centers for communication frequency
- Channel preferences (email vs. SMS)
- Content preferences (what topics interest them)
Respecting preferences builds trust and reduces opt-outs.
5. Monitor and Maintain
Automatisation is not “set and forget”:
- Review workflow performance monthly
- Update content quarterly (at minimum)
- Check for broken workflows after platform updates
- Monitor délivrabilité métriques
- Refresh lignes d’objet and creative regularly
6. Test Everything
A/B test to improve continuously:
- Subject lines (biggest impact on opens)
- Send times (when clients engage most)
- Content length and format
- Call-to-action placement and wording
- Discount amounts and structures
7. Coordinate Across Channels
Avoid overwhelming clients with overlapping messages:
- Set global frequency caps
- Coordinate email and SMS timing
- Use channel exclusions (if emailed, do not SMS same day)
- Prioritize workflows (cart recovery > browse abandonment)
Automatisation marketing for Shopify Stores
Shopify stores have unique automatisation opportunities given the platform’s rich customer and order data.
Key Shopify Automatisation Triggers
| Trigger | Automatisation Use |
|---|---|
| Customer created | Welcome series |
| Order placed | Post-purchase flow |
| Order fulfilled | Shipping/delivery updates |
| Checkout started but not completed | Cart recovery |
| Product viewed | Browse abandonment |
| Specific product purchased | Cross-sell related items |
| Customer tags updated | Segment-based campagnes |
| Subscription event | Rétention and expansion |
Shopify Data for Personnalisation
- Complete order history
- Customer lifetime value
- Product preferences
- Purchase frequency
- Average order value
- Last purchase date
- Discount code usage
Tajo: Enhanced Shopify-Brevo Intégration
While native Shopify intégrations exist for most marketing plateformes, they often have limitations in data depth and real-time syncing.
Tajo solves this by providing enhanced intégration between Shopify and Brevo:
Complete data synchronization:
- All customer data synced to Brevo
- Full order history (not just recent orders)
- Product catalog intégration
- Real-time updates as events occur
Advanced automatisation triggers:
- Granular e-commerce events
- Fidélité program triggers
- Custom event support
Built-in programmes de fidélité:
- Points and rewards system
- Tier-based programs
- Integrated with automatisation marketing
- No additional platform needed
Multi-channel capabilities:
- Email through Brevo
- SMS marketing (global coverage)
- WhatsApp Business API
- Coordinated messaging
For Shopify stores wanting powerful automatisation marketing without enterprise pricing, Brevo combined with Tajo provides the capabilities typically reserved for much plus cher plateformes.
Measuring Automatisation marketing Success
Key Performance Indicators
Track these métriques to evaluate automatisation performance:
Email métriques:
- Taux d’ouverture (benchmark: 20-25%)
- Click rate (benchmark: 2-5%)
- Click-to-taux d’ouverture (benchmark: 10-15%)
- Unsubscribe rate (keep below 0.5%)
Revenus métriques:
- Revenus par email
- Revenus per recipient
- Attributed revenus per workflow
- Return on investment (ROI)
Workflow métriques:
- Conversion rate (goal completion)
- Drop-off rate per step
- Time to conversion
- Workflow revenus attribution
List health métriques:
- List growth rate
- Engagement rate (active vs. inactive)
- Délivrabilité rate
- Spam complaint rate
Attribution Models
Understand how automatisation contributes to revenus:
Direct attribution: Customer clicked email and purchased in same session
Influenced attribution: Customer received email and purchased within 7 days (even without clicking)
First-touch: Credit to first marketing touchpoint
Last-touch: Credit to final touchpoint before purchase
Most e-commerce entreprises use a combination, with direct and influenced attribution for operational métriques.
Benchmarking
Compare your performance to industry standards:
| Workflow | Conversion Benchmark |
|---|---|
| Welcome series | 5-15% subscriber-to-buyer |
| Abandoned cart | 5-15% recovery rate |
| Post-purchase | 15-25% review submission |
| Win-back | 5-10% reactivation |
| Browse abandonment | 1-3% conversion |
If underperforming benchmarks, focus on:
- Email délivrabilité
- Subject line optimization
- Content relevance
- Send timing
- Offer strength
Common Automatisation marketing Mistakes
1. Over-Automatisation
Problem: Sending too many automated messages that overwhelm clients
Solution:
- Set frequency caps (maximum emails par semaine)
- Prioritize workflows (cart > browse > promotional)
- Monitor taux de désabonnements by workflow
2. Set-and-Forget Mentality
Problem: Building workflows once and never updating
Solution:
- Monthly performance reviews
- Quarterly content refreshes
- Annual workflow audits
- Continuous A/B testing
3. Ignoring Mobile Experience
Problem: Emails designed for desktop but viewed on mobile
Solution:
- Mobile-first design d’email
- Single-column layouts
- Large tap targets
- Concise content
4. Generic Personnalisation
Problem: Using only basic personnalisation (name, company)
Solution:
- Product recommendations based on behavior
- Dynamic content based on segments
- Personalized send times
- Contextual messaging
5. Poor Data Hygiene
Problem: Outdated or incorrect customer data breaking personnalisation
Solution:
- Regular data audits
- Preference centers for clients to update info
- Intégration monitoring for sync issues
- Fallback content for missing data
6. No Clear Goals
Problem: Automatisation without defined success métriques
Solution:
- Define goals for each workflow
- Set benchmarks based on industry standards
- Track and report on KPIs
- Optimize based on data
The Future of Automatisation marketing
Marketing automatisation continues evolving. Key trends shaping the future:
AI and Machine Learning
- Predictive analyses: Identify clients likely to churn or buy
- Send time optimization: AI determines best time for each recipient
- Content recommendations: Machine learning powers product suggestions
- Subject line generation: AI writes and tests lignes d’objet
Deeper Personnalisation
- 1:1 content: Unique email content for each recipient
- Real-time personnalisation: Content updates as customer opens email
- Cross-device journeys: Unified experience across devices
- Contextual marketing: Messages based on real-time context (weather, location)
Privacy-First Approaches
- First-party data focus: Less reliance on third-party cookies
- Preference-based marketing: Customer-controlled personnalisation
- Transparent data use: Clear communication about data practices
- Privacy-preserving techniques: Personnalisation without invasive tracking
Channel Expansion
- Conversational commerce: Chat-based buying through WhatsApp, Messenger
- Voice commerce: Intégration with voice assistants
- Connected experiences: Physical and digital channel coordination
- Emerging channels: New plateformes and communication methods
Questions fréquemment posées
Qu’est-ce que the difference between automatisation marketing and email automatisation?
Email automatisation specifically refers to automated séquences email triggered by customer actions. Marketing automatisation is broader, encompassing email automatisation plus SMS, WhatsApp, push notifications, and other channels. Marketing automatisation also includes more sophisticated segmentation, personnalisation, and parcours client orchestration beyond just email.
How much does automatisation marketing cost?
Costs vary significantly by platform and scale. Entry-level plans start around $9-20 par mois for small lists. Mid-market solutions range from $50-500 monthly. Enterprise plateformes can cost thousands monthly. Key factors affecting price include contact list size, email volume, feature requirements, and number of channels used.
Is automatisation marketing worth it pour les petites entrepriseses?
Yes, automatisation marketing often delivers the highest ROI pour les petites entrepriseses because it replaces manual tasks that would otherwise require staff time. Even basic automatisation (welcome series, cart recovery) can generate significant revenus with minimal ongoing effort. Start with free or low-cost plans and scale as you grow.
How long does it take to implement automatisation marketing?
Basic implementation (platform setup, core workflows) takes 2-4 weeks for most entreprises. More sophisticated implementations with custom intégrations, complex workflows, and multi-channel coordination may take 2-3 months. The key is starting with essentials and expanding au fil du temps plutôt que trying to build everything immédiatement.
Quels sont the le plus important automatisation marketing workflows?
For e-commerce, the three le plus important workflows are: (1) welcome series for new abonnés, (2) panier abandonné recovery, and (3) post-achat sequences. These three alone can generate 20-30% of email revenus. Add browse abandonment, win-back, and fidélité workflows as you mature.
Can automatisation marketing replace my marketing team?
No, automatisation marketing handles execution but still requires human stratégie, creativity, and oversight. Automatisation frees marketers from repetitive tasks so ils peuvent focus on higher-value activities like stratégie, content creation, analysis, and optimization. Think of automatisation as amplifying your team’s capabilities, not replacing them.
How do I choose between automatisation marketing plateformes?
Evaluate plateformes based on: (1) intégration with your e-commerce platform, (2) channel coverage (email, SMS, WhatsApp), (3) pricing model and scalability, (4) ease of use for your team, (5) automatisation sophistication, and (6) délivrabilité reputation. Request demos, use free trials, and start with plateformes known for your industry.
What métriques should I track for automatisation marketing?
Essential métriques include: email taux d’ouverture, click rate, taux de conversion, revenus par email, workflow completion rate, taux de désabonnement, and overall ROI. For e-commerce specifically, track cart recovery rate, welcome series conversion, and automated revenus as a percentage of total email revenus.
How do I avoid filtres anti-spam with automated emails?
Maintain good délivrabilité by: (1) using authenticated sending domains (SPF, DKIM, DMARC), (2) keeping list hygiene (remove bounces and inactive contacts), (3) monitoring engagement rates, (4) avoiding spam trigger words, (5) y compris clear unsubscribe options, and (6) gradually warming up sending volume for new domains.
Qu’est-ce que the ideal email frequency for automated campagnes?
There is no universal answer—cela dépend de your audience and content value. Cependant, most e-commerce entreprises find 2-4 emails promotionnels par semaine sustainable without fatigue. Automated workflows should have appropriate delays (1-3 days between emails typically). Monitor taux de désabonnements; spikes indicate over-communication.
Conclusion
Marketing automatisation transforms e-commerce marketing from manual campagnes to systematic, scalable customer communication. By automating repetitive tasks, delivering personalized messages at optimal moments, and coordinating across channels, automatisation drives revenus while freeing teams for strategic work.
The key is starting with fundamentals—welcome series, cart recovery, post-achat flows—and expanding as you master each component. Do not try to automate everything immédiatement. Build a strong foundation, measure results, and optimize continuously.
For Shopify stores, the combination of Brevo and Tajo provides powerful automatisation marketing with deep e-commerce intégration, multi-channel capabilities (email, SMS, WhatsApp), and built-in programmes de fidélité—without enterprise pricing.
Ready to implement automatisation marketing for your e-commerce store? Démarrez avec Tajo to connect your Shopify data with Brevo’s automatisation capabilities and start building revenus-generating workflows today.