BigCommerce Connector

Connect your BigCommerce store to Brevo through Tajo for complete e-commerce data synchronization. Sync customers, orders, products, and cart events to power targeted marketing campaigns, abandoned cart recovery, and post-purchase automation.

Overview

Features

• Customer sync - Real-time customer data synchronization to Brevo contacts
• Order tracking - Order lifecycle events for post-purchase marketing flows
• Product catalog sync - Sync products for email recommendations and dynamic content
• Cart abandonment - Track and recover abandoned carts with automated emails
• Multi-storefront support - Connect multiple BigCommerce storefronts
• Webhook-driven updates - Real-time data updates via BigCommerce webhooks
• Custom fields - Map BigCommerce custom fields to Brevo contact attributes
• Inventory tracking - Sync stock levels for back-in-stock notifications

Prerequisites

Before you begin, ensure you have:

1. A BigCommerce store with Store Owner or Admin access
2. A BigCommerce API account with appropriate OAuth scopes
3. Your Store Hash (found in your store URL or API credentials)
4. A Brevo account with API access
5. A Tajo account with API credentials

Authentication

API Account Credentials

BigCommerce uses OAuth-based API accounts. Create one in your BigCommerce control panel under Settings > API > API Accounts.

You will receive:

• Client ID - Your app identifier
• Client Secret - Your app secret (store securely)
• Access Token - Used for API authentication
• Store Hash - Your unique store identifier

curl https://api.bigcommerce.com/stores/{store_hash}/v3/catalog/products \
  -H "X-Auth-Token: YOUR_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -H "Accept: application/json"

Required OAuth Scopes

Configuration

Basic Setup

connectors:
  bigcommerce:
    enabled: true
    store_hash: "your-store-hash"
    access_token: "your-access-token"
    client_id: "your-client-id"

    # Data sync options
    sync:
      customers: true
      orders: true
      products: true
      carts: true
      inventory: false

    # Brevo list assignment
    lists:
      all_customers: 40
      buyers: 41
      abandoned_cart: 42

Customer Field Mapping

Map BigCommerce customer fields to Brevo attributes:

customer_mapping:
  email: email
  first_name: FIRSTNAME
  last_name: LASTNAME
  phone: SMS
  company: COMPANY

  # Address fields
  addresses[0].city: CITY
  addresses[0].state: STATE
  addresses[0].country: COUNTRY
  addresses[0].zip: ZIP

  # E-commerce metrics
  orders_count: ORDER_COUNT
  total_spent: TOTAL_SPENT
  date_created: SIGNUP_DATE

  # Customer group
  customer_group_id: CUSTOMER_GROUP

Webhook Configuration

webhooks:
  - scope: "store/customer/created"
    destination: "customer_created"
  - scope: "store/customer/updated"
    destination: "customer_updated"
  - scope: "store/order/created"
    destination: "order_placed"
  - scope: "store/order/updated"
    destination: "order_updated"
  - scope: "store/order/statusUpdated"
    destination: "order_status_changed"
  - scope: "store/cart/created"
    destination: "cart_created"
  - scope: "store/cart/updated"
    destination: "cart_updated"
  - scope: "store/cart/abandoned"
    destination: "cart_abandoned"
  - scope: "store/inventory/updated"
    destination: "inventory_changed"

API Endpoints

Code Examples

Initialize BigCommerce Connector

import { TajoClient } from '@tajo/sdk';

const tajo = new TajoClient({
  apiKey: process.env.TAJO_API_KEY,
  brevoApiKey: process.env.BREVO_API_KEY
});

// Connect BigCommerce store
await tajo.connectors.connect('bigcommerce', {
  storeHash: process.env.BC_STORE_HASH,
  accessToken: process.env.BC_ACCESS_TOKEN,
  clientId: process.env.BC_CLIENT_ID
});

Fetch and Sync Customers

// Fetch customers from BigCommerce
const response = await fetch(
  `https://api.bigcommerce.com/stores/${STORE_HASH}/v3/customers?limit=250`,
  {
    headers: {
      'X-Auth-Token': ACCESS_TOKEN,
      'Content-Type': 'application/json'
    }
  }
);

const { data, meta } = await response.json();
// data: [{ id, email, first_name, last_name, phone, ... }]
// meta.pagination: { total, count, per_page, current_page, total_pages }

Handle Webhook Events

// BigCommerce webhook handler
app.post('/webhooks/bigcommerce', async (req, res) => {
  const { scope, store_id, data } = req.body;

  // Verify the webhook is from your store
  if (store_id !== process.env.BC_STORE_HASH) {
    return res.status(401).send('Unauthorized');
  }

  // Forward to Tajo
  await tajo.connectors.handleWebhook('bigcommerce', {
    topic: scope,
    payload: data
  });

  res.status(200).send('OK');
});

Sync Product Catalog

// Full product catalog sync
await tajo.connectors.sync('bigcommerce', {
  type: 'full',
  resources: ['products'],
  includeVariants: true,
  includeImages: true
});

// Check sync status
const status = await tajo.connectors.status('bigcommerce');
console.log(status);
// {
//   connected: true,
//   lastSync: '2024-01-15T10:30:00Z',
//   customersCount: 8200,
//   ordersCount: 4500,
//   productsCount: 620
// }

Rate Limits

Additional limits:

Troubleshooting

Best Practices

1. Use V3 API where possible - The V3 API offers better pagination, filtering, and JSON responses
2. Monitor rate limit headers - Track X-Rate-Limit-Requests-Left to avoid hitting limits
3. Register webhooks for real-time sync - Use webhooks instead of polling for customer and order updates
4. Batch customer updates - Use the V3 bulk customer endpoints for large data syncs
5. Include variants in product sync - Sync product variants for accurate inventory tracking
6. Set up abandoned cart webhooks - Critical for cart recovery email automation
7. Use pagination - Always paginate list endpoints; max 250 records per page

Security

• OAuth token authentication - Secure token-based API access
• Scoped permissions - API accounts restricted to specific data scopes
• HTTPS only - All API communication encrypted via TLS
• Webhook verification - Verify webhook source using store hash
• PCI DSS compliant - BigCommerce handles payment data securely
• SOC 2 Type II - BigCommerce platform is SOC 2 certified

Related Resources

• Shopify Connector
• WooCommerce Connector
• Customer Sync Skill
• Abandoned Cart Skill